Driving impact together, where business meets design.

We are your end-to-end strategy, service design and execution partner, focused on up-skilling your people along the way to deliver longterm impact.

We put people at the core of both the solutions and the processes to develop them, by using human-centred design methodologies validated against your organisational goals and abilities.

How big we go, and where we start, is up to you.


Strategy
Alignment

Your business leaders work with our experts to tailor strategies. Pull the right levers with an innovation, growth, business or service strategy.

AI
Enablement

Our design and AI experts work with you to identify parts of your organisation that could be enhanced through the use of AI. We explore potential use cases and deliver a working Proof of Concept to demonstrate the value.

Advisory Support

Your board members, CEO and group executives can work one-on-one with an advisor. Your advisor is a sounding board to keep your innovation agenda visible and effective.

Digital
Delivery

Your new or improved services and products will be ones you can implement. Our digital expertise takes into account your IT infrastructure and policies.

Product &
Service Design

Your experts and ours work as one team, applying proven innovation methodologies and human-centred design principles to solve problems your customers will love.

Capability Uplift

Your projects will always include a learning element, or build your knowledge faster through our Opportunity Accelerator. Find, validate and solve a real problem for your customers.


Our Team

We are with you every step of the journey.

Our recent projects

A model for ongoing innovation in a large government organisation

Embedding human centricity to drive innovation for one of the most complex government service systems in Australia

Putting people at the center of Lenders Mortgage Insurance

Re-imagining a monoline business with 50% market share in Australia, at risk of disruption

Designing a holistic approach to remote work for government

Supporting a Federal Government agency to create a desirable new vision of how work might be supported for a regionally-based team, regardless of location.

You’re in great company

Australian Tax Office
IPC Health logo

What our clients are saying

A design project can be overwhelming, ambiguous and a steep learning curve for people. WAVE gave us the support to design and deliver better services and address problems. They were there every step, dialling up and down as required, building our skills and confidence along the way.  

— Innovation & Design Manager, Healthcare

How innovative is your organisation?