We design an end-to-end view of the service and experience moments.
Facilitating discussion of the problem and aligning key stakeholders. Forming and leading agile processes and human-centred design methods in multi-disciplinary teams.
Leading conversation with narrative and interactive methods to make tangible journey maps of systems and constructs for new mindsets and navigation of complexity.
Identifying and developing new possibilities based on human-centred insight to stimulate new ideas and concepts for the future.
Envisioning future based concepts to clarify, communicate and validate ideas, capturing the intent and aspiration of the insight.
Creating service blueprints that describe the service experience and align the organisations’ internal people, processes, policies and platforms ready to build business requirements.
Prototyping & Testing
Making new service concepts tangible for fast testing and iteration of concepts to allow for risk-managed and cost-effective development cycles for Agile delivery.