Service Designers

What we are looking for.

Any of these sound like you?

(or all of them - kudos to you) - if so please get in touch:

• A Creative with an analytical streak or an analytical with a creative bent 

• Someone who sees matrix - you understand systems as a whole and connect the dots

• Insight-ologist - you know how to research people, understand their behaviours and context, and turn these into deep, actionable insights

• A structured explorer - deeply curious and not afraid to jump into the dark because they are able to plan and work their way through the ambiguity 

• A deft dancer who thinks on their feet - responsive and agile to changes in circumstances 

• A conscientious collaborator - you play well with others, and share a build from their ideas

• A prolific pictorialist - you think in visions, you bring things to life

• Edgy experimenter - someone who is constantly looking to push the boundaries, try new approaches and always thinks on how things could be more awesome

Ideally we are looking for designers from a range of backgrounds who have a few projects under their belt. Senior designers should be able to come up with robust design approaches to get the outcomes needed, while junior designers should be able to execute against these plans (and not be afraid to challenge them if it might not work out).

We are looking for a service designer with at least 5 years of experience in delivering cross-platform service design.

Your stake-out zone

• Apply conceptual thinking to create world-class services across multiple platforms, smartly bringing together user needs, business goals and technical realities

• Develop sound concepts, including the definition of customer needs, task analysis, and the creation of storyboards, scenarios, user flows and use cases

• Translate concepts into designs that illustrate simplicity despite system complexity

• Create instant tangibility for the WAVE team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping

• Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts

• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually

• Work closely with development teams to ensure that design specifications are implemented

• Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers

• Collaborate effectively with remote team members, including designers, researchers, engineering, product management, marketing and others

Your track record

• 5+ years in-depth knowledge and experience of service and interactive design

• Bachelor degree in a design-related discipline

• Extensive Knowledge and experience with driving and applying human centred design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management and user research

• Working knowledge of design and prototyping tools

• Proficient in a variety of methods to convey ideas and concepts (e.g. storytelling, storyboards, mood boards, prototypes, etc)