Service Design Lead

What we are looking for.

Any of these sound like you?

(or all of them - kudos to you) - if so please get in touch:

• A Creative with an analytical streak or an analytical with a creative bent 

• Someone who sees matrix - you understand systems as a whole and connect the dots

• Insight-ologist - you know how to research people, understand their behaviours and context, and turn these into deep, actionable insights

• A structured explorer - deeply curious and not afraid to jump into the dark because they are able to plan and work their way through the ambiguity 

• A deft dancer who thinks on their feet - responsive and agile to changes in circumstances 

• A conscientious collaborator - you play well with others, and share a build from their ideas

• A vivacious visualiser - you think in visions, you bring things to life

• Edgy experimenter - someone who is constantly looking to push the boundaries, try new approaches and always thinks on how things could be more awesome

Ideally we are looking for designers from a range of backgrounds who have a few projects under their belt. Senior designers should be able to come up with robust design approaches to get the outcomes needed, while junior designers should be able to execute against these plans (and not be afraid to challenge them if it might not work out).

Our Leads are gun designers who run our projects, and should have 7 plus years experience with the know-how to manage complex environments and stakeholders. That said, they should also be willing to get their hands dirty and engage with design tools.

What’s the goal of the role.

The purpose of the role is to lead and inspire design practitioners within experience design in their role on projects and initiatives. This role will have responsibility for directing designers on solutions to provide a best in class experience for WAVE’s customers. This role is responsible for the customer experience design of a single project or as team lead as part of a larger program.

Your stake-out zone.

• Influence and support the direction of a program of work, continually advocating for the customer to recommend desirable solutions, using data and insights to support the direction

• Effectively manage and lead a team of up to five talented, experienced design professionals and Subject Matter Experts from client side

• Direct the conceptualisation and design solutions from idea to completion for the project being led, supporting a human centred design methodology across WAVE to provide creative, innovative and appropriate solutions to business and customer challenges

• Plan design scope, approach, and outcomes, identifying relevant best practices and drawing design inspiration from the broader community, industry and marketplace

• Demonstrating deep familiarity with data, insights, findings and ongoing decisions, and assisting with identifying changes to planned activities

• Be responsible for the project being led to deliver on time and budget, and delivering efficiencies where possible within programs of work

• Effectively manage and lead relationship with clients and their key stakeholders

Your track record.

• 7+ years within experience design across a variety of working environments

• Bachelor/ Master of Design highly regarded

• Has a proven record of delivering concepts to market

• Proven record in practicing HCD methodology and a true passion to solve the problem with customer in the centre of it

• Experience in leading other designers on complex programs of work

• Provide detailed technical, professional and policy advice and support in relation to the design of program products

• Drive innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem

• Excellent communication and influencing skills to advocate for change – moving towards delivery that is customer-led, and driven by desirability with reference to viability and feasibility

• Strong skills in leading a team’s research, discussions and ideas into conceptual designs, and guide ensuing discussions to drive to a strong design which reflects customer and business needs

• Experience in creating a culture of collaboration and knowledge sharing

• Ability to continuously improve processes and use adaptive problem solving to optimise team performance, seeing design methodology and practices as living processes which can be continuously updated and enhanced and encouraging Team members to embrace different angles to a design problem

• Strategic thinker that can support the strategic direction of a portfolio or program of work, as well as the vision and goals of WAVE

Who you will be joining.

WAVE Design is a fast-growing innovation impact-maker, with a number of significant clients across government and the private sector. We reimagine futures by solving problems to deliver long-lasting growth using human centred design.

We at WAVE are inspired by the magnitude of change in people's lives and experiences. We are dedicated to helping established organisations navigate and transform for better futures.

We are looking for a number of designers with different levels of experience and a scope of strengths. We want to create a team of complementary skills and personalities so we can collaborate, grow and learn from each other. Our focus is on creating a fully formed, dynamic and collaborative team 

Interested?

WAVE Design working environment and how to apply

Work with an experienced team of Designers on complex transformation problems. Based in Melbourne and Sydney, WAVE offers a creative environment to apply and grow your skill base.

To apply, either write to us at career@wave.design to submit your cover letter, CV, and work portfolio. We are as interested in your storytelling style as we are in your content, so please include examples of work.

Alternatively, please complete the form below.

No applications from Recruitment Consultants accepted.

Apply now.